Contact Information
How to contact us
For detailed contact information, please visit the
contact us page.
Address, Name or Beneficiary Change
Please complete the
Change Form, and email or fax back to The Edge Customer Service Unit at
customerservice@edgebenefits.com.
Change of Banking Information
Mail, fax or email a copy of a new void cheque and
Pre-Authorized Debit (PAD) Agreement to The Edge Benefits Inc. Please ensure to include your name and policy number.
PAD Changes
For Health & Dental - Only the 1st of the month may be selected as a PAD date
Changing PAD date
To change the withdrawal date on the policy, a letter of direction; dated & signed along with a Pre-Authorized Debit (PAD) Agreement is required.
Please ensure to include your name and policy number. Please note this may result in an extra month's premium being collected.
Methods of Payment
NO Visa, Master Card or Line of Credit
Only monthly pre-authorized withdrawals are available
Initial Premium can only be received in the form of a cheque, which should be made payable to The Edge Benefits Inc.
Claims
How to file a claim
To file a claim contact our Claims Customer Care by phone or by email.
Once reported we will send out the claim package and start the claim process.
What is the contact number for an Out of Province claim?
If medical treatment during a trip is required the insured must contact Assured Assistance Inc. immediately at one of these numbers:
Assistance: Canada & USA - Tel.: 1 866 530 8126
Collect from anywhere - Tel.: 1 905 816 1646
Who to contact for an inquiry about a Green Shield claim?
For claims inquiries and specific claim forms contact Green Shield Customer Service at 1-888-711-1119 or online at
www.greenshield.ca
Where to submit a Green Shield claim?
All Health and Dental Original paid receipts, prescriptions and authorization forms must be sent directly to Green Shield. Mailing instructions are indicated on the Claim Submission Form.
Do I have to pay first and then submit my Green Shield claim?
Depending on the institution (dental office, chiropractor, etc.); the insured might have to pay up front and submit the original receipts directly to Green Shield.
Is there a waiting period on Health & Dental?
Once the application is approved and the policy is in force the coverage starts 1st of the month following.
Can a Single Parent and a child purchase Health & Dental Couple Coverage?
A single parent and a child are considered a couple.
Is there a minimum premium requirement for Edge Coverage?
No, there is no minimum premium.
Premium Payments
What happens if a payment comes back "Non Sufficient Funds"?
If the payment comes back NSF, we may represent the payment within 10 to 14 days from the withdrawal date or we will double up the payment next month. A letter is mailed to the client and an email is sent to the broker with the confirmation.
Can the client put the policy on hold?
The Edge Benefits cannot put the policy on hold. The insured must cancel the coverage or make a Stop Payment and re-apply for coverage.
Where to submit the Edge Applications
mail the applications directly to The Edge Benefits New Business Unit.
Mailing address: 1255 Nicholson Road, Newmarket, ON L3Y 9C3
