The Edge™ Plans - Customer Satisfaction Survey

Customer Satisfaction Survey

We are continually striving to "Safeguard the Lifestyles of our Customers - Simply" through the products and services we offer.

To assist us in achieving our mission, we would appreciate you taking a moment of your time to complete the following:

QUESTION

Yes

N/A

Was service provided in a satisfactory time period?

Were Edge Benefits staff polite and courteous?

Did you find the Edge staff member knowledgeable and helpful?

Would you recommend The Edge to others?

Do you have any unresolved issues?

IF YOUR RECENT CONTACT WAS WITH REGARD TO A CLAIM:

Yes

N/A

Was your experience with EDGE Claims Department a positive one?

Was your experience with RBC Claims Department a positive one?

Was your claim adjudicated in a timely manner?

Was your claim settled to your satisfaction?

Are there any unresolved issues?

If you answered "No" to any of these questions, please elaborate in the "Comments" section below.� Should we have further questions that will enable us to improve our Client Services, we would appreciate your contact information:

If you wish to submit your answers anonymously, please skip this section and click "Submit" at the bottom of the Survey.

FIRST NAME

LAST NAME

POLICY NUMBER

TELEPHONE

ADDRESS LINE 1

ADDRESS LINE 2

CITY

PROVINCE

POSTAL CODE

FAX

General Comments (Optional) :

We'd like to hear what you have to say